Privacy Policy

1.⁠ ⁠Introduction Batlon Enterprise LTD ("we," "us," "our") is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chauffeur-driven car service, including through our website, mobile applications, phone, or email bookings.By engaging our services, you consent to the data practices described in this policy.

2.⁠ ⁠Information We Collect We may collect the following types of personal information to provide and improve our services:· Personal Identifiers: Your full name, email address, phone number, and company name.· Booking Details: Pick-up and drop-off addresses, dates, times, flight numbers, special requests (e.g., type of car, water preferences), and payment instructions.· Payment Information: Credit/debit card numbers, billing address, and other financial details. Note: All payments are processed by secure, PCI-compliant third-party processors. We do not store your full credit card details on our internal servers.· Technical Data: When you visit our website www.batlonenterprise.co.uk, we may collect your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.· Communications: Records and copies of your correspondence with us, including phone calls (which may be recorded for quality assurance and training purposes) and emails.

3.⁠ ⁠How We Use Your Information We use the information we collect for the following purposes:· To schedule, confirm, and manage your reservations and chauffeur services.· To process your transactions and send you invoices and receipts.· To communicate with you regarding your booking, including sending confirmations, driver details, and updates on pick-up times.· To provide customer support and respond to your inquiries.· To ensure the safety and security of our clients, chauffeurs, and assets.· To improve our services, website functionality, and customer experience.· To send you marketing communications about promotions or special offers (only where you have explicitly opted-in to receive them). You may opt-out at any time.

4.⁠ ⁠Legal Basis for Processing (For EU/UK Clients) For our clients subject to GDPR, our processing of your data is based on:· Contractual Necessity: To perform the contract (i.e., providing the chauffeur service you booked).· Legitimate Interests: For our operational interests, such as improving our services, marketing, and ensuring security, provided these interests are not overridden by your rights.· Consent: Where we have obtained your clear consent for specific processing, such as for marketing communications.

5.⁠ ⁠How We Share Your Information Batlon Enterprise LTD does not sell or rent your personal data to third parties. We may share your information with:· Service Providers: Trusted third parties who assist us in our operations, such as payment processors, booking platform providers, customer relationship management (CRM) software, and IT service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.· Chauffeurs: Necessary information (your name, pick-up/drop-off locations, and flight number) is provided to our chauffeurs to fulfill your booking.· Legal Obligations: If required to do so by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

6.⁠ ⁠Data Retention We will retain your personal information only for as long as is necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Booking records and transaction data are typically retained for a period of [e.g., 7 years] to comply with tax and regulatory obligations.

7.⁠ ⁠Your Data Protection Rights Depending on your location, you may have the right to:· Access and receive a copy of your personal data.· Rectify or update inaccurate or incomplete data.· Erase your personal data ("right to be forgotten").· Restrict or object to our processing of your data.· Data portability (receiving your data in a structured, machine-readable format).· Withdraw consent at any time, where we rely on consent to process your data.To exercise any of these rights, please contact us using the details in Section 10.

8.⁠ ⁠Data Security We implement appropriate technical and organisational measures, including encryption and secure servers, to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

9.⁠ ⁠Cookies Our website may use "cookies" to enhance your experience. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the website.

10.⁠ ⁠Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at: Batlon Enterprise LTD Email: contact@batlonenterprise.co.uk

11.⁠ ⁠Changes to This Privacy Policy We may update this policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.